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Business hours are Monday – Friday, 8:00 a.m. to 5:00 p.m.
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A payment arrangement can be made by sending an email requesting an arrangement with the dates and amount to be paid. You can visit our office at 911 N 7th Ave inside City Hall during our business hours, or you can place a note in one of our drop boxes with the dates and amount to be paid. Arrangements are pending until accepted by our office and you receive notification of such.
If your water has been turned off due to nonpayment, please contact our office at 208-234-6241 if you wish to pay with a credit or debit card. If you wish to pay with cash, money order/cashier’s check, personal check, credit/debit card, you can visit our office at 911 N. 7th Ave. inside City Hall during our business hours. In order to restore service, the full past due amount plus a deposit if one is not already on the account will be required. A $40.00 out-for-shutoff fee will be added to your next billing statement.
Please contact us at 208-234-6241 during regular business hours or for after hours, the Water Department's emergency number at 208-234-6181.
All collection accounts need to be paid in full before new services will begin. Please contact our office at 208-234-6241 if you wish to pay with a credit or debit card. If you wish to pay with cash, money order/cashier’s check, personal check, credit/debit card, you can visit our office at 911 N. 7th Ave. inside City Hall during our business hours. You can also pay at the Credit Bureau office located in Pocatello at 1246 Yellowstone Ave. #D1.
Email us at firstname.lastname@example.org giving us the day you wish to have services terminated and a forwarding address for your final bill. It is your responsibility to let us know when you have moved so we can get the services out of your name. Best practice is to make sure you put this in writing to us.
Check inside your home first for leaking toilets, faucets, hot water heaters or water softeners. If you don’t find anything leaking inside your home, please call the Water Department at 208-234-6182 to schedule a time to meet an employee to assist you. You will be advised if it is a leak you will need to repair or if it is a City Leak at that time. If it is a leak you need to repair, please call our office at 208-234-6241 as soon as repair is made so we can verify the repair was made. Please submit a copy of the repair bill for a possible adjustment to your account.
Please call the Sanitation Department at 208-234-6192.
A copy of the lease agreement is required. All persons listed on the lease will need to provide copies of their driver’s licenses and complete and sign an application for service. Our office, located inside City Hall at 911 N 7th Ave, is open during our business hours. A deposit will be required.
The billing statement you receive states the date your payment is due. If the full payment is not received by that date, a late notice will be mailed the next day giving you a 7-day grace period before a late fee is assessed or services are terminated.
The notice states that if full payment or a payment arrangement is not made by 5:00 p.m. before the due date, the services will be terminated. Making a payment arrangement is the best way to ensure your services will not be interrupted if you need more time to make your payment. The wording is not meant to be threatening, but it is stating what will happen if payment or a payment arrangement is not made before the due date. Before any action can be taken, that action must be stated. Per City Ordinance, all bills are due and payable monthly.
The City bills for the actual water used for the previous month. For example, we read your meter on July 25. The consumption is for the period between June 23 and July 25. Your billing statement for that period would be sent on August 15. If you shut your water off any time after July 26, it will not reflect on your billing statement until the statement that is sent on September 15.
We are able to send your billing statements as paperless e-bills.