I have a collection account with the City. What do I do?

All collection accounts need to be paid in full before new services will begin. Please contact our office at 208-234-6241 if you wish to pay with a credit or debit card. If you wish to pay with cash, money order/cashier’s check, personal check, credit/debit card, you can visit our office at 911 N. 7th Ave. inside City Hall during our business hours. You can also pay at the Credit Bureau office located in Pocatello at 1246 Yellowstone Ave. #D1.

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1. How do I change the Due Date on my Utility Bill?
2. I get paid once a month and my bill is due before this date. What can I do?
3. I am unable to make my payment. What can I do?
4. How do I make a payment arrangement?
5. My water is shut off. Now what?
6. My water is off and my account is current. Now what?
7. I have a collection account with the City. What do I do?
8. I have a Finalized account with a balance. How do I avoid being sent to Collections?
9. I am moving. What do I need to do?
10. I may have a leak. What do I do?
11. Who do I call after hours or on weekends if I have a water emergency?
12. My trash container was not picked up as scheduled. Who do I contact?
13. Who do I contact if my trash container is lost, damaged, or needs cleaning?
14. I am going to rent an apartment or home. The landlord says I need to put the services in my name. What do I do?
15. I pay my bill monthly, why do I receive Urgent Notices?
16. The late notice is threatening. Why does it state my services will be terminated?
17. Why doesn’t the City allow a longer time frame to pay my bill?
18. I turned my sprinkler system off two weeks ago and my water consumption is still high. Did you misread my meter?
19. I’m not receiving billing statements. What can I do?
20. I have Bank Drafting but you still send me the blue envelopes with my statement to make my payment with. Isn’t that a waste of money?
21. Why can I only set up level pay in November?
22. What are Utility Billing's business hours?
23. What is the Water Department's emergency number?