What is a consumer confidence report and why does the city mail the report to customers?
In 1996, Congress amended the Safe Drinking Water Act giving the Environmental Protection Agency (EPA) a mandate to require that all community water systems deliver a brief annual water quality report to its customers. These Consumer Confidence Reports (CCR's) include information on source water, levels of any detected contaminants, compliance with drinking water rules and educational material. This mandate requires utilities to make a “good faith” effort to reach non-bill-paying consumers about their drinking water. For instance, consumers in mobile home parks and apartment complexes served by one common meter do not receive a utility bill and may not subscribe to the newspaper. Mailing the reports to all postal patrons ensures that the City of Pocatello Water department has fulfilled its “good faith” obligation. The report is also available online. Click to view the report: Annual Drinking Water Quality Reports.

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1. Where does my water come from?
2. What's in my drinking water?
3. Do I need to take special precautions?
4. How will I know if my water isn't safe to drink?
5. What is the hardness of Pocatello's water?
6. Does the City of Pocatello fluoridate the water?
7. How can I get my water tested?
8. Why does Pocatello flush its fire hydrants?
9. Why does my water have a dirty or milky appearance?
10. What is a consumer confidence report and why does the city mail the report to customers?
11. Do you recommend installing a home water treatment unit?
12. How can I participate in important decisions regarding my drinking water?
13. How can I contact other agencies regarding drinking water?