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You will receive phone calls when the Target Notification system is activated and your address is within the geographic area chosen to receive the notification message.
"Parents: You Matter" This research-based presentation increases parents' understanding and confidence in preventing and addressing drug and alcohol issues.
The Sanitation Department offers dumpster rental services to help homeowners, business owners, and contractors clean up messes big and small. Our dumpster rentals provide low-cost and efficient cleanup solutions for businesses, remodels, renovations, clean outs, and many more projects. The Sanitation Department also offers the City of Pocatello Partners in Pride (PIP) Container Program, which permits residential customers the use of a 3-yard container or a 17-yard roll-off box to remove unwanted items or work on other projects which may require greater than usual trash. The Partners in Pride Container Program is intended for use by residential customers to help promote beautification and upkeep of residential properties within the City of Pocatello. This program is offered free of charge to qualifying residential customers once per calendar year and is available on a first come, first served basis. Reservations can be made by calling the Sanitation Department at 208-234-6192.
The Chamber of Commerce sells full-sized flags for $50. They are located at 324 S. Main Street and can be reached at 208-233-1525.
We encourage neighbors to talk to each other and work out issues on private property where the City has no jurisdiction. For trees that are encumbering a sidewalk, growing into the street, or blocking traffic signs and signals, please contact City Hall at 208-234-6163 or submit a service request using the Pocatello Connect mobile app.
The City of Pocatello provides curbside recycling of certain papers, plastics, and metals to its utility customers. Glass recycling is offered at drop-off bins located throughout the city. For questions regarding the City’s programs, please call the Sanitation Department at 208-234-6192. General recycling items (no television) are also accepted at these locations:
Payment for parking tickets may be dropped into one of the blue boxes in front of City Hall or inside the Pocatello Police Department at 911 North 7th Avenue. Moving violations are paid at the Bannock County Court House at 624 East Center Street.
You may use any of the following methods to pay your utility bill:
The City of Pocatello does not require a general business license. However, the following types of businesses do require a license:
For more information about these licenses, please contact the Licensing Enforcement Division of the Pocatello Police Department at 208-234-6285. For information about signs, please contact Planning and Development Services at 208-234-6184. And for information about remodeling your building, please call the Building Department at 208-234-6158.
The City of Pocatello owns and operates the water, sanitation, and wastewater utilities for Pocatello residents. Information can be obtained by calling the Utility Billing office at 208-234-6241. Idaho Power is the only electric utility company in Pocatello and can be reached at 208-236-7714. Intermountain Gas provides all the natural gas in the community and can be reached at 208-637-6400.
For information and reservations, please call the Parks & Recreations Department at 208-234-6232 or visit register.pocatello.us/facilities.
The City of Pocatello does not require a general business license, but it does require a license for selling alcohol. Food service businesses are regulated through the Southeastern Idaho Public Health Department. Please call the Food Program Coordinator at the Idaho Public Health Department at 208-239-5274 for information.
All sidewalks should be free of snow and ice daily to enable residents to safely use public sidewalks. Owners, tenants, occupants, and businesses are responsible for cleaning and maintaining their sidewalks. DO NOT move snow into the streets as this is an obstruction and a misdemeanor. Violations may be reported to Code Enforcement at 208-234-6287.
Please contact the Bannock County Elections Office, 141 North 6th Avenue, at 208-236-7329.
Paper—newspaper, magazines, phone books, catalogs, cardboard boxes, food packaging boxes, office paper, note pads, coated paper, junk mail, envelopes, manila foldersPlastics—beverage, food, and household cleaner containers marked #1 PET or #2 HDPE that have been rinsed and had their caps securely in placeMetals—tin and aluminum cans or containers that have stored food and beverages and have been rinsedPlease DO NOT recycle plastic bags of any kind as they plug sorting machines, including grocery bags, garbage bags, salt pellet bags, etc.
Glass, plastics marked with #3 through #7 recycling symbols, plastic clam shell containers, plastic deli trays, plastic bags, shredded paper, potato chip bags, paper towels, paper plates, PVC & ABS pipe, medical waster, toys, clothing, carpet, tissue paper, wax-coated beverage containers, cellophane paper, plastic wrap, foam rubber, packaging materials (peanuts, bubble wrap, Styrofoam packaging), Styrofoam containers, ceramic containers, cereal box liners, string, aerosol containers, and any container that has been filled with paint, pesticides, herbicides, or petroleum products. If in doubt, leave it out or call 208-234-6193. Please note that glass can be recycled at drop-off bins located throughout the City.
Motor Vehicle Registration is available through Bannock County at 130 North 6th Avenue. For information, please call 208-236-7200 or visit https://www.bannockcounty.us/assessor/.
The Bannock County Driver’s License Division is located at the Sheriff’s Office at 5800 South 5th Avenue. For information, please call 208-236-7258 or visit www.bannockcounty.us/sheriff/. This office also issues concealed weapons permits and handicapped parking stickers.
Dogs—All dogs over the age of three (3) months that reside within the city must be licensed and have the license tag affixed to their collar at all times. Licenses are effective June 1 through May 31. All dog licenses are half price through the month of May. Licenses can be purchased from the Pocatello Animal Shelter located at Upper Ross Park or from City Hall located at 911 North 7th Avenue. Call 208-234-6156 for information. Non-spayed/non-neutered fee: $20.00; spayed/neutered fee: $10.00 (discounts available for senior citizens).
Cats—All cats over the age of three (3) months that reside within the city must be licensed. The owner/custodian shall be responsible for providing proof of a registered microchip, which can be used for the purpose of a city tag. Microchips can be purchased at Animal Services, veterinarian clinics, or at microchip clinics. Fee: $5.00.
Multiple Animals & Livestock—Anyone with more than two dogs or more than five cats over the age of three months is required to obtain a multiple animal housing permit for $25.00. Permits are also required for livestock and other small animals. Livestock includes animals such as rabbits and chickens. Please contact Animal Services for details and requirements.
Bus schedules are posted at pocatellotransit.com or you can call 208-234-6248.
The Bannock County Solid Waste Landfill is located at 1500 North Fort Hall Mine Road. For information, call 208-236-0607.
If you have been charged with a misdemeanor or traffic violation, you should call the Court Clerk at 208-234-7272 or look up your case for free at iCourt Portal.
You must file a claim for damages against the City with the City Clerk within the applicable statute of limitations. You can download a Claim for Damage form from the City’s website or you may call the City Clerk’s Office at 208-234-6163 or the Deputy Risk Manager at 208-234-6507. You must file a Claim for Damage within 180 days from the date of the incident per the Idaho Tort Claims Act.
When you are in a place that is open to the public, either indoors and outdoors, and you are unable to maintain a 6-foot physical distance from non-household members.
No. The ordinance only applies when you are in a public place and cannot maintain social distancing from non-household members.
A public place is any place that is open to the public, either indoors and outdoors e.g. retail businesses, government offices, medical, educational, arts and/or recreational institutions, public transportation, including taxis and ridesharing vehicles.
You only have to wear a face covering if you are unable to maintain a 6-foot physical distance from a non-household member when in a public place.
If you are able to maintain a 6-foot physical distance from non-household members, then you are not required to wear a face covering. However, it is generally accepted that maintaining a 6-foot physical distance from non-household members in these public indoor spaces is not guaranteed.
Please note, businesses have the right to require and enforce the wearing of face coverings upon entry and throughout the time spent in the business, regardless of whether the 6-foot physical distancing can be maintained. If a business asks a person to leave for not wearing a face covering and the person refuses, they can be cited for trespassing.
No, as long as you can maintain a 6-foot physical distance from non-household members. If you are unable to maintain the 6-foot physical distance from a non-household member, then you are required to wear a face covering.
No. You do not need to provide documentation that demonstrates you cannot medically tolerate wearing a face covering.
Yes. For example, there are exceptions for children under the age of five, people who are deaf or hard of hearing, people who cannot medically tolerate wearing a face covering, people who are eating or drinking at a restaurant or other establishment. For the full list of exceptions, visit https://bit.ly/3ffLWi8.
The mandate requires individuals to wear a face covering in public when 6-feet of physical distancing isn’t possible, and a public place is defined as any place open to the public, either indoors and outdoors, such as a retail business, government office, etc. Individuals can be cited for not wearing a face covering, but business owners/managers cannot be cited for not enforcing the City’s ordinance. If the business can ensure that 6-feet of physical distancing is available and utilized at all times by patrons, the ordinance would not apply inside that business.
Yes. After December 21, those who don’t comply with the ordinance can be cited with an infraction which can result in a possible fine of $50.
A daycare is not defined as a public place therefore, not covered by the ordinance.
Southeastern Idaho Public Health is assisting the City with initial education efforts about the ordinance before official enforcement takes place starting December 21. After December 21, a person could be cited for a violation of the ordinance by the Pocatello Police Department.
While the two cities share a border, they are separate municipal jurisdictions. Citizens with questions about the City of Chubbuck’s operations can call 208-237-2400.
Yes. Ordinance is the term for the laws that govern a City.
Duplexes—or two units in one structure—are permitted in all residential zoning districts as long as you have a large enough lot, can meet required setbacks, and can provide at least four off-street parking spaces. You must also meet all building and safety codes. Lot size requirements are based on the underlying zoning; to check whether yours is large enough, please call the Planning and Development Services Department at 208-234-6184.
Setbacks, or the distance between buildings and property lines, differ depending on zoning designation and the type of building. Setbacks range broadly and vary based upon the underlying zoning of your property. To check your setbacks, please call the Planning and Development Services Department at 208-234-6184.
For more information on these or other Planning or Neighborhood Services questions, please feel free to contact the Planning and Development Services Department at 208-234-6184 or stop by City Hall at 911 North 7th Avenue.
Recycle carts are collected every other week on Yellow Schedule A or Blue Schedule B on the same day as regular garbage collection. Place carts out by 7 a.m. to ensure collection.
See what items cannot be recycled.
It is not needed when recyclable waste is co-mingled. It makes the effort to recycle more convenient, which hopefully increases participation and recycling rates.
Recyclable materials collected by the City curbside program (and the drop-off program) will be transferred to Western Recycling who will then bale the material and send it to a Material Recovery Facility (MRF) in Boise.
An MRF is a Material Recovery Facility. These specialized, state-of-the-art recycling facilities process and sort recyclable materials. The facility contracting with Western Recycling is located in Boise, Idaho.
Recycling saves natural resources. The national recycling rate of 30% saves the equivalent of more than 5 million gallons of gasoline, reducing dependence on foreign oil by 114 million barrels. Paper recycling saves up to 70% of the energy needed to create paper from new timber. Aluminum recycling saves up to 95% of the energy required to make new aluminum from raw ore (equivalent to filling the can 2/3 full of gasoline). Recycled paper uses 80% less water and produces 95% less air pollution than virgin paper production. Landfills last longer when recyclables are being diverted. Recycling creates far more jobs than do landfills or incinerators.
If you have additional questions about the City’s recycling program, please contact the Sanitation Department at 208.234.6192.
We do not permit any inflatable flotation devices; Idaho State Code allows us to choose whether we allow flotation devices or not. Well-fitted life jackets and puddle jumpers are permitted under the supervision of an adult. For your convenience, we do rent life jackets for $5 with collateral.
The lazy river tubes are commercial-grade material and are designed to not deflate rapidly.
They are allowed but only in certain pools. The main and activity pools have larger surface areas, and noodles do not present an issue. The kiddie pool and lazy river are busy attractions; therefore, noodles are not allowed. Please Note: Noodles are not considered a flotation device and should not be used as such. Lifeguards reserve the right to ask that noodles not be used due to crowded conditions.
No, most pools are too shallow for diving; therefore, for easier regulation, there is no diving anywhere. Diving could cause serious head, neck, and back injuries. We also do not allow flips or twists from the side.
No, our policy is that everyone must pay to enter the complex. We have a set of viewing bleachers by the main pool for those who do not want to pay.
Yes, please get a hand stamp on your way out of the facility. Without a hand stamp you will not be allowed to enter without paying again.
Our pools have enough capacity to hold more than 1,600 swimmers in pool areas alone. In addition, we have grass areas and buildings that further increase our capacity. Although we are busy, we have never reached capacity.
Swim diapers were a great invention because they are waterproof and prevent the diaper from disintegrating, but they do not hold their contents well. As a secondary measure, plastic pants are required to be worn over all swim diapers. This helps to prevent contamination, which can prompt pool closures.
Plastic Pants Facts
The contaminated pool will re-open once we have treated the affected area. Treatment can include letting the pool cycle through the filters for 30-45 minutes, or we may have to shock a pool with chemical, which could also take 30-45 minutes. In extreme cases, some contamination can close a pool for the day. Thankfully, there are other pools that you can utilize until the contaminated pool re-opens. We do not issue refunds for pool contamination.
Yes, you can bring in coolers with food and drinks. The only limitations are that no glass containers or alcohol are allowed. We do have vending machines and a concession stand with options for purchasing food as well.
Barbecue grills are not allowed in the facility. You may use them in the park area but are not allowed for the safety of everyone.
No, we do not offer rain checks or refunds for weather-related conditions. We caution people prior to entering if the weather is taking a turn for the worse.
When our lightning detector sounds an alarm, all patrons must immediately move into the building. If the alarm has not cleared after a half hour, the staff will then make one of the following decisions:
We attempt to open the pool every day; however, cooler temperatures and/or high winds may cause closures. Please call the Ross Park Weather Line at 208-234-0472 and follow the prompts.
A payment arrangement can be made by sending an email requesting an arrangement with the dates and amount to be paid. You can visit our office at 911 N 7th Ave inside City Hall during our business hours, or you can place a note in one of our drop boxes with the dates and amount to be paid. Arrangements are pending until accepted by our office and you receive notification of such.
If your water has been turned off due to nonpayment, please contact our office at 208-234-6241 if you wish to pay with a credit or debit card. If you wish to pay with cash, money order/cashier’s check, personal check, credit/debit card, you can visit our office at 911 N. 7th Ave. inside City Hall during our business hours. In order to restore service, the full past due amount plus a deposit if one is not already on the account will be required. A $40.00 out-for-shutoff fee will be added to your next billing statement.
Please contact us at 208-234-6241 during regular business hours or for after hours, the Water Department's emergency number at 208-234-6181.
All collection accounts need to be paid in full before new services will begin. Please contact our office at 208-234-6241 if you wish to pay with a credit or debit card. If you wish to pay with cash, money order/cashier’s check, personal check, credit/debit card, you can visit our office at 911 N. 7th Ave. inside City Hall during our business hours. You can also pay at the Credit Bureau office located in Pocatello at 1246 Yellowstone Ave. #D1.
Email us at firstname.lastname@example.org giving us the day you wish to have services terminated and a forwarding address for your final bill. It is your responsibility to let us know when you have moved so we can get the services out of your name. Best practice is to make sure you put this in writing to us.
Check inside your home first for leaking toilets, faucets, hot water heaters or water softeners. If you don’t find anything leaking inside your home, please call the Water Department at 208-234-6182 to schedule a time to meet an employee to assist you. You will be advised if it is a leak you will need to repair or if it is a City Leak at that time. If it is a leak you need to repair, please call our office at 208-234-6241 as soon as repair is made so we can verify the repair was made. Please submit a copy of the repair bill for a possible adjustment to your account.
Please call the Sanitation Department at 208-234-6192.
A copy of the lease agreement is required. All persons listed on the lease will need to provide copies of their driver’s licenses and complete and sign an application for service. Our office, located inside City Hall at 911 N 7th Ave, is open during our business hours. A deposit will be required.
The billing statement you receive states the date your payment is due. If the full payment is not received by that date, a late notice will be mailed the next day giving you a 7-day grace period before a late fee is assessed or services are terminated.
The notice states that if full payment or a payment arrangement is not made by 5:00 p.m. before the due date, the services will be terminated. Making a payment arrangement is the best way to ensure your services will not be interrupted if you need more time to make your payment. The wording is not meant to be threatening, but it is stating what will happen if payment or a payment arrangement is not made before the due date. Before any action can be taken, that action must be stated. Per City Ordinance, all bills are due and payable monthly.
The City bills for the actual water used for the previous month. For example, we read your meter on July 25. The consumption is for the period between June 23 and July 25. Your billing statement for that period would be sent on August 15. If you shut your water off any time after July 26, it will not reflect on your billing statement until the statement that is sent on September 15.
We are able to send your billing statements as paperless e-bills.
Business hours are Monday – Friday, 8:00 a.m. to 5:00 p.m.
Pocatello extracts ground water from the Lower Portneuf River Valley Aquifer using deep wells that pump water from the aquifer. Currently there are seventeen wells in production capable of producing slightly less than forty-five million gallons of water per day. In order to serve customers who live on the benches surrounding Pocatello, water is pumped from the valley floor to twelve water storage facilities with a storage capacity of 21,600,000 gallons.
Contaminants that may be present include: Microbial contaminants, such as viruses and bacteria, that may come from sewage treatment plants, septic systems, agricultural livestock operations, and wildlife; inorganic contaminants, such as salts and metals, which can be naturally-occurring or result from urban stormwater runoff, industrial, or domestic wastewater discharges, oil and gas production, mining, or farming; pesticides and herbicides, which may come from a variety of sources such as agriculture, urban stormwater runoff, and residential uses; organic chemical contaminants, including synthetic and volatile organic chemicals, which are by-products of industrial processes and petroleum production, and can also come from gas stations, urban stormwater runoff, and septic systems; and radioactive contaminants, which can be naturally-occurring or be the result of oil and gas production and mining activities. In order to ensure that tap water is safe to drink, EPA prescribes regulations which limit the amount of certain contaminants in water provided by public water systems. Food & Drug Administration (FDA) regulations establish limits for contaminants in bottled water which must provide the same protection for public health.
In any event, neither side can deny the fact that only a small percentage of the total amount of water produced is actually consumed. In residential use alone, the vast majority of water is used for irrigation, laundry, washing dishes, personal hygiene, flushing toilets, etc. The philosophy of the Pocatello Water Department is that the tremendous equipment expense and maintenance costs do not justify a system-wide fluoridation program to provide treatment that only benefits a small segment of its water consumers.
For a list of state certified laboratories, contact the State of Idaho Department of Environmental Quality at 208-236-6160.
It is virtually impossible to flush off all of the sediment and if you open your taps during or immediately following an event in your neighborhood, you may notice that your water has a dirty appearance because the suspended particles have not had time to settle. Turn on a cold water tap and let the water run for several minutes to flush off your water lines. If you inadvertently run your hot water before discovering the problem, you may want to flush your hot water tank by opening the valve at the bottom of the tank.
We apologize for any inconvenience caused by our flushing program. If after running your cold water a few minutes does not result in clean water, please contact the Water Department Repair Shop at 208-234-6182.
According to the Environmental Protection Agency, a home water treatment unit can improve water's taste, or provide an extra margin of safety for people more vulnerable to the effects of waterborne illness. Consumers who choose to purchase a home water treatment unit should carefully read its product information to understand what they are buying, whether it is for better taste or a certain method of treatment. Follow the manufacturer's instructions for operation and maintenance - it is especially important to change the filter on a regular basis.
For more information download the EPA booklet: Filtration Facts. EPA neither endorses nor recommends specific home water treatment units. EPA does register units that make germ-killing claims.
For more information regarding drinking water click on the website links listed below: