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1. How do I change the Due Date on my Utility Bill?
2. I get paid once a month and my bill is due before this date. What can I do?
3. I am unable to make my payment, what can I do?
4. How do I make a payment arrangement?
5. My water is shut off, now what?
6. My water is off and my account is current, now what?
7. I have a collection account with the City, what do I do?
8. I have a Finalized account with a balance. How do I avoid being sent to Collections?
9. I am moving, what do I need to do?
10. I may have a leak, what do I do?
11. Who do I call after hours or on weekends if I have a water emergency?
12. My trash container was not picked up as scheduled, who do I contact?
13. Who do I contact if my trash container is lost, damaged, or needs cleaning?
14. I am going to rent an apartment or home. The landlord says I need to put the services in my name, what do I do?
15. I pay my bill monthly, why do I receive Urgent Notices?
16. The late notice is threatening. Why does it state my services will be terminated?
17. Why doesn’t the City allow a longer time frame to pay my bill?
18. I turned my sprinkler system off two weeks ago and my water consumption is still high. Did you misread my meter?
19. I’m not receiving billing statements. What can I do?
20. I have Bank Drafting but you still send me the blue envelopes with my statement to make my payment with. Isn’t that a waste of money?
21. Why can I only set up level pay in November?
22. What are Utility Billings business hours?
23. What is the Water Departments emergency number?