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General

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1. What can I do about city residents who do not maintain their property as they should?

Code Enforcement, a division of the Pocatello Police Department, handles issues concerning property maintenance on a complaint basis only. If you have something to report, please call the Code Enforcement Hotline at 234-6287 to leave a message or visit the Code Enforcement page. Reports may be made anonymously.

2. Who is responsible for cleaning and maintaining sidewalks?

All sidewalks need to be free of snow and ice daily to enable residents to safely use public sidewalks. Owners, tenants, occupants, and businesses are responsible for cleaning and maintaining their sidewalks. Please note: do not move snow into the streets as this is an obstruction and a misdemeanor. Violations may be reported to Code Enforcement at 234-6287.

3. Where can I find bus schedules?

Bus schedules are posted at www.pocatellotransit.com or you can call 234-6248.

4. How do I reserve a park for an event?

For information and reservations, please call the Parks & Recreations Department at 234-6232 or visit register.pocatello.us.

5. What items can I recycle using my blue, curbside autocart?

Paper—newspaper, magazines, phone books, catalogs, cardboard boxes, food packaging boxes, office paper, note pads, coated paper, junk mail, envelopes, manila folders
Plastics—beverage, food, and household containers that have been rinsed and had their caps securely in place
Metals—tin and aluminum cans or containers that have stored food and beverages and have been rinsed
 
Please, DO NOT recycle plastic bags of any kind as they plug sorting machines, including grocery bags, garbage bags, salt pellet bags, etc.

6. What items can NOT be recycled?

Glass, plastic bags, shredded paper, potato chip bags, paper towels, paper plates, tissue paper, toys, clothing, carper, PVC & ABS pipe, medical waste, wax coated beverage containers, plastic wrap, foam rubber, packaging material (peanuts, bubble wrap, Styrofoam packaging), Styrofoam containers, cereal box liners, string, aerosol containers, and any container that has been filled with paint, pesticides, herbicides, or petroleum products. If in doubt, leave it out or call 234-6193.

7. Does the City have recycling drop-off locations?

The City has a curbside recycling program for its utilities customers, but does not have any drop-off locations. Western Recycling, 234-2092, located at 3034 Garret Way and Pacific Recycling, 233-7720, located at 3575 U.S. 30, accepts general recycling items (no televisions). For questions regarding the City’s programs, please call the Sanitation Department at 234-6192.

8. Where is the Bannock County Landfill located?

The Bannock County Solid Waste Landfill is located at 1500 North Fort Hall Mine Road. For information, call 236-0607.

9. I tried to pay my utility bill, but the office was closed Friday afternoon. What are the hours?

The Utility Billing Department, which offers residents municipally owned water, sewer, and sanitation services, is open Monday-Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 1:00 p.m. The office is closed Saturdays, Sundays, and holidays.

10. How can I pay my utility bill?

Payment is accepted at the Utility Billing office located at 911 North 7th Avenue, at drop boxes, by phone, or online through the online bill pay system. To use the online system, please email a request for a PIN to utilities@pocatello.us. For information or to make a payment, please call 234-6241.
 

Payment drop boxes can be found at the following locations:

• City Hall—911 North 7th Avenue (2 blue boxes)
• Tourist Information Center—2695 South 5th Avenue
• Arthur Street & Custer Street
• Main Street & Lewis Street
• 3945 Poleline Road

11. What utilities are offered in Pocatello?

The City of Pocatello owns and operates the water, sanitation, and wastewater utilities for Pocatello residents. Information can be obtained by calling the Utility Billing office at 234-6241. Idaho Power is the only electric utility company in Pocatello and can be reached at 236-7714. Intermountain Gas provides all the natural gas in the community and can be reached at 637-6400.

12. Where do I pay my ticket?

Payment for parking tickets may be dropped into one of the blue boxes in front of City Hall or inside the Police Department at 911 North 7th Avenue. Moving violations are paid at the Bannock County Court House at 624 East Center Street.

13. Where can I obtain a residential parking permit?

Permits are issued by the Pocatello Police Department Records Division located at 911 North 7th Avenue. For more information, please call 234-6108.

14. Where do I get license plates or renew the registration for my vehicles?

Motor Vehicle Registration is available through Bannock County at 130 North 6th Avenue. For information, please call 236-7200 or visit http://www.bannockcounty.us/vehicle/.

15. Where do I obtain or renew my driver’s license?

The Bannock County Driver’s License Division is located at the Sheriff’s Office at 5800 South 5th Avenue. For information, please call 236-7258 or visit www.bannockcounty.us/dmv/. This office also issues concealed weapons permits and handicapped parking stickers.

16. How do I get a business license for the City of Pocatello?

Pocatello does not require a general business license. However, a business license is required for the following: alcohol sales, auctioneers, boarding houses, concessions, Christmas tree lots, crossing guards, day care facilities (meaning person caring for one or more children, other than their own or relatives, for which they are receiving compensation), door to door sales, private investigators, security guards, taxi cab business, and sexually oriented businesses and their employees. For information about these licenses, please contact the Licensing Enforcement Division of the Pocatello Police Department at 234-6285. (Massage services are now regulated through the State of Idaho.)

17. I would like to open a restaurant, do I need a license?

The City of Pocatello does not require a general business license, but does require a license for selling alcohol. Food service businesses are regulated through the Southeastern Idaho Public Health Department. Please call the Food Program Coordinator at the Idaho Public Health Department at 239-5274 for information.

18. Can I have a business in my home?

Home-based businesses require a home occupation license issued by the Planning & Zoning Department. For information, please call 234-6184.

19. Does my dog need a license?

Dogs—All dogs three months of age or older are required to wear a license. Licenses are valid for one year, from June of the current year to June of the following year. Licenses can be purchased from the Animal Services Department located on the upper level of Ross Park or at City Hall, 911 North 7th Avenue. Call 234-6156 for information.
 
Regular Fees (any month other than May):
$20.00 for an un-altered dog
$10.00 for an altered dog
Senior Citizens receive a discount
 
May Half-Price Specials (all the month of May):
$10.00 for an un-altered dog
$5.00 for an altered dog
Senior Citizens receive a discount
 
Cats—Cat licenses are not required, but highly recommended; and they cost $1.00.
 
Multiple Animals & Livestock—Anyone with more than two dogs or more than five cats over the age of three months is required to obtain a multiple animal housing permit for $25.00. Permits are also required for livestock and other small animals. Livestock includes animals such as rabbits and chickens. Please contact Animal Services for details and requirements.