News Releases

Posted on: July 20, 2016

Pocatello Police Modify Service Call Guidelines; Require Online Reporting for Specific Crimes

Pocatello Police

In an effort to better utilize officer time and resources, the Pocatello Police Department is changing how it will respond to certain types of calls. “The goal of these changes is to allow officers to be proactive in dealing with crimes,” said Chief Scott Marchand. “We’ll still be providing the best possible service we can to residents when it comes to quality of life issues. We’ll just be doing it in a different way.” Starting this month, officers will no longer be responding to juvenile problems where children are beyond parental control or to requests from parents for an officer to “discipline” their child. For example, officers will not respond when a child refuses to clean their room. Police will also no longer be responding to incidents that are civil in nature, such as landlord/tenant disputes, property repossessions, and contract issues. “In these matters, police have no jurisdiction,” Chief Marchand said. “If a crime has been committed, a disturbance is underway, or a crime is in progress, we will respond.” Police will still be available for standbys in domestic situations, however. Other standby situations, such as custody exchanges, will require court documentation with specific instructions. Standbys will also be limited to no longer than 30 minutes. The department is also requiring residents to utilize the online crime reporting system at for certain types of incidents, such as: -lost property -misdemeanor thefts of property (other than firearms or materials that threaten public safety) -harassing telephone calls with no suspect information -identity theft without an identifiable suspect -online or email fraud without an identifiable suspect and if the financial loss classifies as a misdemeanor -hit and run collisions with no suspect or suspect vehicle -gas drive offs in specific situations “We will still dispatch an officer to take a report in certain situations, such as if the reporting party has no computer, no computer skills, and an inability to come to the station or go to another location, such as the Marshall Public Library, to use a computer,” Marchand explained. Residents with questions about the changes are asked to contact the Pocatello Police Department at 234-6100.

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