Utility Billing

The City of Pocatello offers its residents municipally owned utilities, including water, sewer, and sanitation. Pocatello has a Mayor/Council form of government, wherein the City Council establishes all utility rules and regulations, and sets the rates for utilities. Below are services provided and managed by the Utility Billing Department.

Payment Methods

Visa, MasterCard, and Discover are accepted at city offices, by phone, or online through the Online bill pay system 24 hours per day / 7 days per week.

Meter Reading & Preparation of Bills

All meters will be read at regular monthly intervals except during the winter months. Under normal conditions, bills will be based upon actual readings taken from meters except during the winter months when you are billed only a service charge and a winter minimum set by ordinance. Winter minimums are adjusted in the spring.

Water Service Information

Contact Utility Billing for turning water service on or off during regular working hours. There will be no fee charged for emergency turn on / off.

Billing Procedures

Bills are due and payable upon presentation and will be considered past due if not paid within 16 days from the date of the current bill. A 3% per month late penalty charge will be imposed on the delinquent amount posted on the next billing. Rules, regulations, and rates of the Pocatello Utility Billing Department are available for public inspection at the Administrative Offices during regular business hours.

Notice of Delinquency / Termination

Customer statements are mailed monthly. If a statement mails out with a previous month's statement balance, which remains unpaid by the due date, a late notice is mailed allowing 7 days to make payment prior to termination of service. Once service has been turned off for nonpayment, services will not be reinstated until the bill is paid, plus the payment of a turn on/off fee and an applicable credit deposit (contact Utility Billing for amounts).

Returned checks must be paid within 7 days after notification or utility service may be terminated. All returned checks require a $20 returned check charge.

Disputed Bill Procedure

If you have a question concerning the amount of your bill, or if you wish to make credit arrangements for payment, please contact our office by email, call us at 208-234-6241, or stop by our office located inside City Hall at 911 North 7th Avenue.

Establishment of Credit: Residential & Commercial Service

The applicant's credit will be established if the applicant previously had service with the city in their name and provided that the payment history of the applicant is unimpaired in the opinion of the city.

New customers and will customers who have unacceptable credit are required to provide a cash deposit (contact utility billing for the amount) to secure payment of any bills incurred. The deposit will be automatically credited to the account after 12 consecutive months without account delinquencies. All applicants for utility service will be charged a turn on fee for new services, or a transfer fee to change or transfer a service address (contact Utility Billing for the fee amounts).

Payment Collection Boxes

The City has payment collection boxes located:
  • City Hall (there are 2 located out front)
  • 2695 South 5th Avenue (the Tourist Information Center)
  • 3945 Poleline (former Kmart parking lot)
  • Arthur and Custer
  • Main and Lewis