Utility Billing

The City of Pocatello offers its residents municipally owned utilities, including water, sewer, and sanitation. Pocatello has a Mayor/Council form of government, wherein the City Council establishes all utility rules and regulations, and sets the rates for utilities. Below are services provided and managed by the Utility Billing Department.

Payment Methods

Visa, MasterCard, and Discover are accepted at city offices, by phone, or online through the Online bill pay system 24 hours per day / 7 days per week.

Meter Reading & Preparation of Bills

All meters will be read at regular monthly intervals except during the winter months. Under normal conditions, bills will be based upon actual readings taken from meters except during the winter months when you may be billed only a service charge and a winter minimum set by ordinance. Winter minimums are adjusted in the spring.

Water Service Information

Contact Utility Billing for turning water service on or off during regular working hours. There will be no fee charged for emergency turn on / off.

Billing Procedures

Bills are due and payable upon presentation and will be considered past due if not paid within 16 days from the date of the current bill.

Notice of Delinquency / Termination

Customer statements are mailed monthly. Any account that isn't paid by the due date listed on the billing statement will receive a late notice. This late notice gives the customer a grace period of 7 days to pay before a 3% late fee charge is assessed. The late notice will further have a due date and a statement stating that if payment or a payment arrangement is not made by the due date listed, services will be terminated. If services are terminated, all past due amounts plus an applicable deposit will be required prior to services being reinstated. A disconnect/reconnect fee will be charged on the next billing statement.

Returned checks must be paid within 7 days after notification or utility service may be terminated. Payment for returned checks must be made in cash, by cashier check/money order, or by credit card. All returned checks will have a $20.00 returned check fee.

Disputed Bill Procedure

If you have a question concerning the amount of your bill, please call our office at 208-234-6241. If you wish to make a payment arrangement, please email us at utilities@pocatello.us. You can also stop by our office located inside City Hall at 911 N 7th Ave. Hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m. and Friday, 8:00 a.m. to 1:00 p.m.

Establishing Services

To establish service, the following is required:
  • An application for service
  • A copy of a lease agreement if renting or warranty deed if purchasing
  • A photo copy of all IDs listed on the lease agreement or warranty deed
  • $150.00 deposit

Payment Collection Boxes

The City has payment collection boxes located:
  • City Hall (there are 2 located out front)
  • 2695 South 5th Avenue (the Tourist Information Center)
  • 3945 Poleline (former Kmart parking lot)
  • Arthur and Custer
  • Main and Lewis